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Virtual Desktop - FAQ
Common Issues and Questions Relating to the Virtual Desktop System
How do I save files on the virtual desktop?
Each time you log in, a new virtual computer is built for you. Save files to your network storage or a USB drive (Windows only) to keep them for next time. It is important to note that anything you save to the virtual desktop itself will not be preserved.
Virtual desktop locations that will NOT be saved include;
* C: Drive
* Network Storage (J: drive or S: drive workgroups)
* USB drives or personal cloud storage
Why not store data locally on the virtual desktop?
The best practice is to redirect user data to networked based file storage. A key benefit to virtual desktop is the ability to update the base image easily and allow the system to distribute those changes to an entirely new desktop. Therefore, if you separate the desktop from the data, you can update the desktop more easily.
If I store my data on the shared drive can I retrieve it outside of the virtual desktop?
You can use an SFTP client to connect to the network storage to retrieve or upload user data.
Can I print from the virtual desktop?
USB drives can be connected on Windows VMware View Client:
Plug in the USB drive to your real computer. Click the Connect USB Device button at the top of the Virtual Desktop. Select the drive you want to connect and it will be available on the virtual desktop.
Can I personalize a virtual desktop?
Any changes you make are not saved so each time you log in, a new virtual computer is built for you.
What happens when I log off the virtual desktop?
When you log off of a virtual desktop it is not saved. Essentially the desktop is deleated and each time you log in, a new virtual computer is built for you.
What sort of Firewall settings should I be aware of?
The following ports need to be open for connection to the UW-Platteville VMWare View servers:
UDP and TCP port 4172, as well as port 80 and 443 for http and https
IP Ranges: 188.8.131.52/24 and 184.108.40.206/22
Can I run the virtual desktop on my Mac, iPad, or Android tablet?
Absolutely! The iOS version is available in the App Store and a number of Android clients can be found on the VMware website.
What is the recommended network speed needed to access the virtual desktop?
A high-speed connection (DSL or Cable Modem) is suggested. Tasks requiring no video, no 3D graphics, and the default Windows and Horizon 7 settings, connection of 100-150 Kbps is required. Applications using 3D graphics, multiple monitors, video playback, etc will require connection speeds of 1-2 Mbps. If you choose to mount USB drives to the remote machine or use advanced features, plan on higher bandwidth requirements. You can test the speed of your internet connection by running this speed test (http://www.speedtest.net/)
Desktop access is granted based on class lists. Classes which require specific software will have access to the desktops which have the software installed. If you are in a course which needs specific access to an application and it is not currently available, please work with your instructor to request the access. In some cases, software is not compatible with the virtual desktop environment and needs to be accessed using alternate methods.
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