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Support Levels and Min Configs for Computers in Halls

A quick guide to what is supported on campus to what extent and what requirements there are for connecting to the campus network

Here at UW-Platteville, we have 4 separate support levels. There is level 1 - best effort, 2 - limited support, 3 - unsupported, and 4 - not allowed.
For a more in-depth descriptions of the support levels, look here, Policy - ITS support levels

Level 1 - (Best Effort) Software in this category will get the best support we can provide, as it is recent and our staff is trained in its use, this includes:
Windows 10

Windows 8.1 (Student Computers Only)
Mac OS X 11
Mac OS X 10.15
Mac OS X 10.14

Level 2 - (Limited Support) Software in this category will get our best effort, however, staff may be unfamiliar with the ins and outs of the program. 
Windows 7 (Home Premium)

Level 3 - (Unsupported) These programs are allowed on campus, however, ResNet likely will not work with the issue, and can not promise that the issue will be fixed.
Windows 2000
Windows Vista (All Editions)
All programs not in Level 1, Level 2, or prohibited by Level 4.

Level 4 - (Not Allowed). This software is not allowed on the network at all, for security and connectivity reasons.
Windows 95/98/ME and older
Windows NT 4 and older
Windows XP Tablet PC Edition
Windows XP Home Edition (ResNet only)
Windows XP Professional
Windows XP x64 Edition
Windows XP Media Center Edition
Windows 7 (Enterprise and Professional)
Windows 7 Starter
Windows 7 Home Basic
Windows Vista Starter
Windows Vista Home Basic
Mac OS X 10.13 or older
Any homegrown, beta, or pre-release OS
Any OS designed to primarily to provide server services (ex. Windows 2008 Server, Red Hat Enterprise Linux Server)

All computers connected to the network must have some basic software and settings, such as:
  • Up-to-date anti-virus software and virus definitions must be installed if available. If you are running a Level I or Level II operating system on your computer, you can download current anti-virus software from Antivirus - Information about antivirus software

  • TCP/IP configuration must be retrieved using DHCP.

  • All vendor-supplied operating system and security patches must be applied. For example, use Microsoft Update for Windows or Software Update for Mac OS to install updates.

    Note: All users connecting and using any systems on the UW-Platteville campus network agree to Policy - Acceptable Use of Information Technology Resources
If you have questions, please contact the ITS Help Desk at 608.342.1400 or  You may also visit the Help Desk on the first floor of the Karrmann Library.

Keywords:Requirements, OS, Support handbook introduction   Doc ID:31636
Owner:Joshua S.Group:UW Platteville
Created:2013-07-16 09:47 CDTUpdated:2021-09-22 15:25 CDT
Sites:UW Platteville
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