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Office 365 - Delete Profile for the Outlook Desktop Client

Strange behavior within the Outlook Desktop Client can often be due to a corrupt profile. This document describes how to remove a profile and create a new one. The screenshots used are for Windows 10, but the only difference from a newer OS is the process for getting to the control panel.

  1. Open "Control Panel" by clicking on the start button and searching for "Control Panel"

    01-ControlPanel.png

  2. Search for "Mail" in the top search bar and click on "Mail (Microsoft Outlook 2016)".

    02-MailSearch.png

  3. In the Mail Setup control panel, click on "Show Profiles".

    02-ShowProfiles.png

  4. In most cases, there will be only one profile listed.  Click on "Remove".

    03-Profiles.png

  5. Confirm the delete by clicking on "Yes" from the warning dialog box.

    04-ConfirmDelete.png

  6. Create a new profile by clicking "Add" in the Mail control panel.

    05-EmptyAdd.png

  7. Give the profile a name.  This can be anything, but for clarity you may simply enter your campus username.  Click "OK"

    06-GiveName.png

  8. Confirm your name and email are entered correctly and click "Next".

    07-AccountInfo.png

  9. Respond to the Duo Prompt if needed.

    08-DuoPrompt.png

  10. To avoid additional unnecessary dialogs, uncheck the box next to "Set up Outlook Mobile on my phone, too" and click "Finish".

    09-ClickFinish.png

  11. Launch Outlook.



Keywords:profile corruption corrupt   Doc ID:31913
Owner:Nathan M.Group:UW Platteville
Created:2013-07-29 14:05 CDTUpdated:2020-05-14 09:26 CDT
Sites:UW Platteville
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