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Virtual Desktop - Reporting an Issue

All issues with the virtual desktop/labs should be reported to the ITS Help Desk at 608.342.1400 or

Help Desk hours and contact information can be found here: 

You may want to first check the virtual desktop FAQ for quick answers check Virtual Desktop - FAQ .

Specific "Known Issues" are documented here [Link for document 37801 is unavailable at this time]

For all other issues, please use the following as a template for reporting.
  • Your name
  • UW-Platteville username (e-mail address)
  • Approximate Date/Time of the issue
  • Where you were working when the problem occurred (i.e. home, res hall, campus lab, etc)
  • Type of internet connection (DSL, cable, phone modem, etc)
  • Type of operating system you were running VMware View on (Windows, MacOS, Linux, etc)
  • The application you were running (i.e. Microsoft Excel)
  • The class you were working on (if applicable)
  • The name of the class instructor (if applicable)
  • A brief explanation of the issue you experienced

See Also:

Keywords:how to report problem virtual lab software logging in access VMWare computer   Doc ID:38236
Owner:Nathan M.Group:UW Platteville
Created:2014-03-06 18:37 CDTUpdated:2019-09-17 11:37 CDT
Sites:UW Platteville
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