Security - Duo Two-Factor Authentication: "Additional identity proofing is required" Error Message

How to resolve error message "Additional identity proofing is required" when logging in to UW System software. This error message is shown when you are trying to access a system that requires a higher level of identity proofing than you currently have.

Contact your campus LRAs (Local Registration Authority) to arrange a time to stop in and complete the identity proofing process. Make sure to bring two forms of photo ID for your appointment.  You must have your campus photo ID and either a state ID, drivers license, military ID, or passport.

UW-Platteville LRAs:

Patti Mitch -
A266 Aural M Umhoefer Building, Baraboo Campus

Marilyn Peckham -
Melvill Hall, Richland Center Campus

Josh Savoy -
107D Karrmann Library, Platteville Main Campus

Nathan Manwiller -
107G7 Karrmann Library, Platteville Main Campus

If you have questions, please contact the ITS Help Desk at 608.342.1400 or  You may also visit the Help Desk on the first floor of the Karrmann Library.

See Also:

Keywords:SFS HRS Symantec Two Factor Multi Factor MFA 2FA proofing Insufficient Identity Assurance Level (IAL)   Doc ID:53396
Owner:Nathan M.Group:UW Platteville
Created:2015-06-29 08:03 CSTUpdated:2020-05-15 06:41 CST
Sites:UW Platteville
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