Emma Email Marketing Software FAQ
Frequently asked questions regarding Emma, UW-Platteville's email marketing software
Getting Started
Q: Who do I contact for more information or questions?
A: Marketing
- Ullsvik Hall
- 608.342.1197
- marketing@uwplatt.edu
Q: How do I create an account?
A: All accounts are created by the Marketing Department To request an account, email marketing@uwplatt.edu:
- Name of account (example: Department name)
- Email addresses of people who need access
- Account code
- We must receive email approval from account manager
Q: Where can I log into my Emma account?
A: The URL to log into Emma can be found at www.myemma.com
Design and Publishing
Q: How do I get a custom template for my account?
A: To request templates with features like university colors built in and custom headers fill out the publications request at inmotion.uwplat.edu
Q: Is there someone who will help me proof my emails?
A: Yes, just send a test email to marketing@uwplatt.edu and let us know how soon you need it back. We can turn it around within a day for most emails.
Q: What are the university web colors?
A:
| University web colors | |
| UW-Platteville blue | #0067B1 |
| UW-Platteville orange | #FE7311 |
| Secondary web colors | |
| Dark blue |
#001F4E |
| Light blue |
#7FBBE6 |
| Dark grey |
#BBD5E7 |
| Grey | #787878 |
| Light grey |
#DEDEDE |
| Highlight blue | #BBD5E7 |
| Medium blue | #00447C |
Support and Training
Q: If I cannot log in, what do I do?
A: Contact the Marketing Department at 608.342.1197 or marketing@uwplatt.edu.
Q: Where do I go for help with Emma?
A: If you are having an issue with Emma:
- Search http://support.e2ma.net/resource_center or https://community.myemma.com/emma for your issue.
- If you cannot resolve issue, contact the Marketing Department at 608.342.1197 or marketing@uwplatt.edu.
Q: Where do I go for help and training?
A: You can contact Marketing at 608.342.1197 or marketing@uwplatt.edu or Emma provides numerous free resources:
Any questions, concerns, or technical issues should be directed to Marketing at 608.342.1197 or marketing@uwplatt.edu.