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Jabber -- Instructions for Branch Employees

Since phone service at the Richland and Baraboo Sauk County campuses is still under CITS purview, the process for setting up Jabber is a bit different and depends on the device you are using.

Installing Jabber on University-issued devices

If Jabber has never been installed on your University-issued device

How do I know if Jabber is installed? Look in Software Center (see #1 below) under Installation Status. If you see Cisco-Jabber, skip to "If Jabber is already installed..."
  1. Go to Endpoint Managment - Software Center (Microsoft)
  2. Install Branch Campus Cisco Jabber 12.8
  3. Log in with your UW Colleges (UWC) credentials.  If you do not remember your UWC credentials, contact CITS for assistance.

If Jabber is already installed on your University-issued device

It is probably not the right version for your account.
  1. Go to Endpoint Managment - Software Center (Microsoft)
  2. UNINSTALL Cisco-Jabber*
  3. When that process is complete, install Branch Campus Cisco Jabber 12.8*
  4. Log in with your UW Colleges (UWC) credentials.  If you do not remember your UWC credentials, contact CITS for assistance.
*NOTE: It takes time for the system to recognize these processes fully.  After the uninstall, you MAY get a message telling you Jabber is still installed.  If you have questions about the installation process, contact the ITS Help Desk at 608.342.1400 or helpdesk@uwplatt.edu.

Installing Jabber on a personal device

To install Jabber on a personal cell phone

  1. Download the app from your respective app store
  2. Contact CITS to complete the configuration of your account.

To install Jabber on a personal laptop/computer

This process is a bit more complicated and is being tested.  If you cannot wait, please consider installing the Jabber app on your cell phone.

If you have questions, please contact the ITS Help Desk at 608.342.1400 or helpdesk@uwplatt.edu.  You may also visit the Help Desk on the first floor of the Karrmann Library.




Keywords:jabber client install phone laptop computer phone CITS Richland Baraboo Sauk County RLN BRB   Doc ID:99536
Owner:Deb M.Group:UW Platteville
Created:2020-03-25 18:41 CDTUpdated:2020-03-25 18:57 CDT
Sites:UW Platteville
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