Disclaimer: This news item was originally posted on Wednesday, Jul 8, 2020. Its content may no longer be timely or accurate.

ITS Update: ITS Help Desk service changes due to planned Karrmann power outages

Posted: 11:53:07, Wednesday, Jul 8, 2020   Expiration: 11:53:07, Saturday, Jul 18, 2020  

Facilities will be shutting the power off in Karrmann Library intermittently over the next week to accommodate work elsewhere on campus. These outages will affect ITS Help Desk services as well as the availability of resources housed within the building.

During the planned outages, the ITS Help Desk will not be open for in-person service.  Phone and email service will be available during regular summer hours. As has been our process during the pandemic, please contact the Help Desk at 608.342.1400 or helpdesk@uwplatt.edu prior to visiting in person.  See details below.

Planned power outage in Karrmann
Help Desk services
Friday, 7/10 from 3:30PM
Open for in-person service until 3PM; phone/email until 5PM
Saturday, 7/11 all day from 7AM
Closed as usual
Sunday, 7/12 possible outage, depending on Saturday's progress
Closed as usual
Tuesday, 7/14 all day from 7AM
Closed for in-person service; phone/email from 7:30AM to 5PM
Wednesday, 7/15 possible outage, depending on Tuesday's progress
If there is an outage, closed for in-person service; phone/email from 7:30AM to 5PM. No outage? Open as usual. Call ahead to confirm.
Thursday, 7/15 all day from 7AM
Closed for in-person service; phone/email from 7:30AM to 5PM
Friday, 7/16 possible outage, depending on Thursday's progress
If there is an outage, closed for in-person service; phone/email from 7:30AM to 5PM. No outage? Open as usual. Call ahead to confirm.

In addition, the following resource rooms in Karrmann will be taken offline prior to the first outage on Friday. Service will be restored when the power is restored for good:
  • U-Record Studio
  • Virtual Reality (VR) room
  • Zoom room
Your patience and understanding are appreciated. Stay cool and stay well!



-- UW Platteville: Deb Meyer

Created: 13:02:54, Wednesday, Jul 8, 2020 (by Deb M.)
Updated: 13:02:54, Wednesday, Jul 8, 2020 (by Deb M.)