Disclaimer: This news item was originally posted on Wednesday, Jan 22, 2014. Its content may no longer be timely or accurate.

Desire2Learn Issue Update

Posted: 12:22:20, Wednesday, Jan 22, 2014   Expiration: 12:22:20, Wednesday, Jan 29, 2014  

The Desire2Learn login issue should be resolved. Work-arounds are available for download and browser issues. Most Desire2Learn login, download, and browser issues reported since Friday, Jan 17 appear to be related to the the Jan 16 upgrade to version 10.1.

Login issue: resolved

UW-System's Learn@UW administrators discovered a problem with the server yesterday.  After an adjustment, all customers should be able to log into Desire2Learn.  If you are unable to log into Desire2Learn, please report the issue to the ITS Help Desk at helpdesk@uwplatt.edu or 608.342.1400.

Download issue: tentative with work-arounds

The Learn@UW service continues to work with Desire2Learn to examine options for correcting this important issue or mitigating its impact.  For the time being, take these steps to access documents from D2L course sites:
  • If you open a document and see only a thumbnail image in the center, contact the ITS Help Desk with course title, course number, and document title.  The document needs to be reloaded.
  • If you open a blank document, there are two options:
    • Click "View as text" in the lower right corner beneath the document
    • Download the document by clicking the down-arrow in the lower right corner beneath the document
For full details on the download issue, go to ICET News at http://www3.uwplatt.edu/icet-news/desire2learn-documents-fail-load
For details on what's new in version 10.1, go to ICET News at http://www3.uwplatt.edu/icet/whats-new-101

Browser issue: permanent with work-around

Faculty and instructors using Chrome to access Desire2Learn and manage their content may experience problems with the pop-up features.  Switching to Firefox should resolve the issue.

We regret any inconvenience caused by these unplanned disruptions and thank you for your patience as we work toward resolution.  If you continue to experience any problems with Desire2Learn, or if you have questions regarding this issue, please contact the ITS Help Desk at 608.342.1400 or helpdesk@uwplatt.edu.

Dale Johnson
UW-Platteville Site Administrator, Desire2Learn

-- UW Platteville: Deb Meyer

Created: 06:26:40, Wednesday, Jan 22, 2014 (by Deb M.)
Updated: 12:27:16, Wednesday, Jan 22, 2014 (by Deb M.)