Disclaimer: This news item was originally posted on Thursday, May 1, 2014. Its content may no longer be timely or accurate.

Known Issue: Android 4.3 Email ActiveSync Issues

Posted: 08:39:32, Thursday, May 1, 2014   Expiration: 08:39:32, Thursday, May 8, 2014  

When trying to send e-mail through Zimbra using ActiveSync or Exchange, the message "Retrieving Account Information" appears and you are unable to send.

We have received reports from customers that their Android smart phones are not able to send email out when configured with ActiveSync. When trying to send an email message a dialog message appears and the email message is not sent. The message that appears reads "Retrieving Account Information."

To remedy this, please update your Android 4.3 device. If you are not sure how to update your Android Software please consult your owners manual or manufacture website.

-- UW Platteville: Joshua Savoy

Created: 22:49:45, Wednesday, Apr 30, 2014 (by Joshua S.)
Updated: 15:55:33, Thursday, May 1, 2014 (by Deb M.)