News and Announcements

UW-Platteville implements password management changes

Posted: 2014-09-17 10:17:19   Expiration: 2014-09-24 10:17:19

Disclaimer: This news item was originally posted on 2014-09-17 10:17:19. Its content may no longer be timely or accurate.

Effective today, Wednesday, Sept 17, all challenge responses for faculty, staff, and students have been cleared from the system. Information Technology Services (ITS) has upgraded the password system and replaced the mandatory and difficult-to-remember questions (i.e. your favorite food freshman year) with a larger bank of options that includes more point-in-time questions whose answers do not change (i.e. the name of your first pet). In addition, you will choose two supplemental questions, which will allow our Support staff to verify your identity over the phone when you cannot come to the Help Desk for a password reset.

Challenge responses allow you to change your expired or forgotten password at any time without having to visit the Help Desk.  Campus data show only a 30% success rate for those who tried to use the old responses.  It is our hope that more options and improved questions will increase the success rate for those who use Password Self-Service.

In the event you cannot remember your responses and you cannot come to the Help Desk with a photo ID, our Support staff now have the ability to verify your identity with the answers to your chosen supplemental questions and safely reset your password over the phone.  Support staff may also ask you to verify information available through HRS or PASS, such as home e-mail address or mobile phone number.  As always, ITS cannot see your challenge responses nor reset a password via e-mail.

Please take a moment to set up your new challenge responses and security questions.  Full instructions are posted in the ITS Knowledge Base ( or you may go to directly to the Password Self-Service page at

[Doc 31915 content is unavailable at this time.]

-- UW Platteville: Deb Meyer