Disclaimer: This news item was originally posted on Tuesday, Feb 10, 2015. Its content may no longer be timely or accurate.

ITS Update - Outlook Web App icons disappearing

Posted: 17:21:01, Tuesday, Feb 10, 2015   Expiration: 17:21:01, Tuesday, Feb 17, 2015  

The ITS Help Desk has received reports that "pinned" icons in Outlook Web App are disappearing from the navigation bar even though the app launcher indicates the apps are pinned. We have not found a rhyme or reason for this, and it is not occurring consistently.

Some people have found success unpinning and re-pinning the apps, though this is not consistent either.

The app launcher is a relatively new feature for Microsoft, so there are likely bugs to work out.  We will update our documentation as more information becomes available.  In the meantime, if your icons disappear from your nav bar, you may still use your app launcher to navigate to other apps.

For information on how to customize your navigation bar in Outlook Web App, refer to [Link for document 46538 is unavailable at this time]

If you need assistance with this or any Outlook Web App feature, please contact the ITS Help Desk at 608.342.1400 or helpdesk@uwplatt.edu.

-- UW Platteville: Deb Meyer

Created: 17:34:28, Tuesday, Feb 10, 2015 (by Deb M.)
Updated: 17:34:28, Tuesday, Feb 10, 2015 (by Deb M.)