News and Announcements

ITS Maintenance Outages: Various down July 21; Extended - Data Warehouse (affecting BI) July 20; Extended - PASS July 27

Posted: 2017-07-20 09:44:44   Expiration: 2017-07-26 09:44:44

Disclaimer: This news item was originally posted on 2017-07-20 09:44:44. Its content may no longer be timely or accurate.

The following systems will be down during the scheduled IT maintenance window from 5:00-6:00 p.m. on Friday, Jul. 21:

  • PASS - regular updates
  • Network printing - OS and application updates. Printing will be down most of the hour; please plan accordingly.
  • Housing Room Reservation
  • PSdata1 (P: drive)
  • SFTP

NOTE: Due to the release of vendor updates and patches outside ITS control, any university system may experience brief intermittent outages.  Because these updates may be released any time it is not possible to include them all in this list.
If you are not able to access a system during the maintenance hour, please wait a couple of minutes and try again.  If you continue to experience problems, please contact the ITS Help Desk.

Extended outage - Data Warehouse down beginning at 11:00 a.m. TODAY, July 20  - BI affected

ITS staff will be moving the Data Warehouse to its new server in preparation for the scheduled PASS 9.2 upgrade on July 27.  The process will begin at approximately 11:00 a.m TODAY, Jul. 20 and is expected to take several days.

During the outage period, data for Business Intelligence (BI) will not refresh. We recommend you do NOT run BI reports while the outage is underway. Please share this information within anyone in your area who may be affected.

Every effort will be made to restore service as quickly as possible. A notice will be posted on the BI landing page when the process is completed.

For more details, check the ITS Knowledge Base News.

Looking ahead - Extended outage - PASS down beginning July 27 (tentative)

The upgrade to PASS 9.2 is tentatively set to begin at 5:00 p.m. on Thursday, Jul. 27 and continue until completed.  The process is expected to take several days. More details will be posted to the PASS landing page as they become available and will be included in next week's maintenance message.

During this outage PASS and PASS Express will not be available. In addition, most of the 60 applications and systems that integrate with PASS will be affected to some degree, such as:
  • Data in the Data Warehouse will not be updated; this will affect the accuracy of some reports in Business Intelligence
  • Payments of Student Financials bills via phone and online
  • Requesting official transcripts through Credential Solutions
  • Signing up for residence halls and meal plans

We appreciate your understanding and thank you for your patience.  If you have questions regarding these outages, please contact the ITS Help Desk at 608.342.1400 or

-- UW Platteville: Deb Meyer