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Policy - Equipment Maintenance
Policy regarding the maintenance of equipment serviced by MTS.
Media Technology Services will install, repair, and perform maintenance on equipment that Media Technology Services recommends, professional or broadcast-grade video equipment, and equipment bought on state contract. Media Technology Services has a limited charge-back system for video equipment maintenance and installation.
Media Technology Services will provide replacement and installation of parts up to $100 per repair or installation. Beyond $100, the requesting department will be billed. Media Technology Services will provide all labor free of charge.
Due to time, budget, or technical reasons, video equipment may have to be serviced by an outside vendor. This will be done at the discretion of Media Technology Services staff in consultation with the department requesting the repair. Any equipment that requires outside servicing will be billed directly to the department.
If you have questions, please contact Colleen Garrity, Director of Media Technology Services at (608)342-1628 or firstname.lastname@example.org. You may also visit us on the 8th floor of the Pioneer Tower.