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PASS - Making a Payment Troubleshoot

How to disable same site cookies setting for Chrome when having issues making a payment.

Troubleshooting Applicant and Student Payment Issues

If your browser has landed on one of the following screens when trying to make a payment, you have a SameSite cookies setting on your browser that is preventing you from paying. If you do not already have it, you must download the Google Chrome web browser so you can bypass the error. The steps below will allow you to make payment and they are a temporary solution until our third-party payment vendor, Official Payments/ACI, updates the cookies rules on their website.


1. Open your chrome browser, type "chrome://flags" in the URL, and follow instructions in screenshots below.



2. Open a new tab and visit


3. Sign in, proceed to make payment, and then change your settings back to default.


4. Change your settings back to ‘Default’ and relaunch Chrome.


If you have questions, please contact the ITS Help Desk at 608.342.1400 or  You may also visit the Help Desk on the first floor of the Karrmann Library.

Keywords:PASS, CX, payment, issue, chrome, same site   Doc ID:105143
Owner:Nick R.Group:UW Platteville
Created:2020-08-20 15:38 CDTUpdated:2020-09-21 16:00 CDT
Sites:UW Platteville
Feedback:  4   0