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PASS - Making a Payment Troubleshoot

How to change browser settings when having issues making payments

Troubleshooting Applicant and Student Payment Issues

Follow the below directions on how to change your browser settings in Chrome, Edge, or Safari to successfully make a payment. If using an Apple product, be sure to change the settings in Safari regardless of what browser you may be using.


Chrome


1. Open your chrome browser, type "chrome://flags" in the URL, and follow instructions in screenshots below.


MAPTS1

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2. Be sure to click Relaunch or the change will not be in effect. Open a new tab and visit go.uwplatt.edu/pass.

    Important: Log out of PASS and log back in if already logged in or the changes will not be in effect.



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3. Sign in and complete all the steps in the payment process.

4. Change your settings back to ‘Default’ and relaunch Chrome.



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1.  Open your Edge browser, type "edge://flags" in the URL, and follow instructions in screenshots below.


edge1


2. Be sure to click Restart or the changes will not take effect. Open a new tab and visit go.uwplatt.edu/pass.
     Be sure to log out and log back in PASS if already logged in or the changes will not be effective.

3.  Sign in and complete all the steps in the payment process.

4.  Change your settings back to ‘Default’ and relaunch Edge.





1.  Open your Safari browser, click on Safari and then Preferences.


safari1


2.  Click on Privacy and unselect Prevent Cross Site Tracking.


safari2


3. Open a new tab and visit go.uwplatt.edu/pass.

4. Sign in and complete all the steps in the payment process.

5.  Change your settings back to ‘Default’ and relaunch Safari.


If you have questions, please contact the ITS Help Desk at 608.342.1400 or helpdesk@uwplatt.edu.  You may also visit the Help Desk on the first floor of the Karrmann Library.




Keywords:PASS, CX, payment, issue, chrome, same site, apple, cross site, edge, make a payment   Doc ID:105143
Owner:Nick R.Group:UW Platteville
Created:2020-08-20 14:38 CSTUpdated:2020-12-10 15:40 CST
Sites:UW Platteville
Feedback:  4   6