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Skype for Business to Microsoft Teams transition

Microsoft has announced the retirement of the Skype for Business service on July 31, 2021. To prepare for this change, UW-Platteville is transitioning remaining Skype for Business users to Microsoft Teams. Accounts have been separated into two groups defined by Skype for Business usage since January 1, 2021. Those that have not used Skype for Business since January 1, 2021 have already been transitioned to Teams-only mode. Those still using Skype for Business are encouraged to start using Microsoft Teams for chats, calls* and meetings as soon as feasible.

*In this instance, "calls" refers to the Skype for Business calling feature, not telephone calls. Telephone calls are not impacted by the retirement of Skype for Business.

Accounts in Teams-only mode

For accounts that have been transitioned to Teams-only mode, all Skype chats will be directed to the Teams client. The Schedule a Meeting in Skype for Business option will disappear from Outlook. When you launch Skype for Business, a new window will appear stating that "Your organization is now using Microsoft Teams!" As indicated in the screenshot, you are still able to start Skype for Business to join a meeting or see past chat conversations.

NOTE: You will need to start new chats in Microsoft Teams. Chat history from Skype for Business is not copied to Microsoft Teams.

Screenshot of banner reading, "Your organization is using Microsoft Teams!"

In Skype for Business , the notification banner now states, "Your IMs and calls are going to Microsoft Teams!" Clicking on the "Go to Teams" button will:
  • Install the Teams client, if it is not already on your computer 
  • Prompt you to log into Teams, if you are not already
  • Open the Teams client
Screenshot of message, "Your IMs and calls are going to Microsoft Teams!"

Accounts using Skype for Business

A notification banner has been added to the Skype for Business client which states, "Skype for Business will be upgraded to Microsoft Teams". Clicking the "Try it" button will:
  • Install the Teams client, if it is not already on your computer 
  • Prompt you to log into Teams, if you are not already
  • Open the Teams client
Screenshot of Skype for Business chat displaying message, "Skype for Business will be upgraded to Microsoft Teams"

Want to learn more about Microsoft Teams?


If you have questions, please contact the ITS Help Desk at 608.342.1400 or helpdesk@uwplatt.edu.  You may also visit the Help Desk on the first floor of the Karrmann Library.




Keywords:Skype for Business will be upgraded to Microsoft Teams SfB "Your organization is now using Microsoft Teams"   Doc ID:109105
Owner:Valerie C.Group:UW Platteville
Created:2021-02-17 10:41 CDTUpdated:2021-02-26 13:49 CDT
Sites:UW Platteville
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