Zoom - Minimum Version Requirements for Zoom desktop and Zoom mobile applications

This guide explains what the minumum version requirement is and what to expect when signing in or joining a meeting.

Effective Monday, October 17 at 5:00pm, Zoom meeting attendees are required to use the Zoom computer and mobile application version specified by the administrator. This change affects all UW-Platteville users as well as any guests they invite to their meetings. 

Signing into Desktop Client or Mobile Application

When attempting to sign-in to the Zoom desktop client or Zoom mobile application, you will be prompted to update your Zoom software if you are using one that does not meet the minimum requirement.  You will get a screen that looks like the image below.  In order to continue, you will be required to update your client.  (Note: Client version in picture is for example purposes only.)

Zoom update prompt

Starting / Joining a meeting

If you are trying to start or join a meeting hosted by UW-Platteville with an outdated client or mobile application, you will need to complete one of the following to join the meeting:

  • Update your device to the required version
  • Join using the web browser client
    zoom join from browser
  • Join from a different device that is running a compatible version of Zoom
Note: Zoom has discontinued support for 32-bit iOS devices as of August 2022.  Please view their system requirements for more information: https://support.zoom.us/hc/en-us/articles/201179966

Testing your Client Version:


If you are not sure if your desktop client or mobile application version is compatible, you can join the following meeting to test your client.  If you see the "waiting for host" message shown below, you are up to date.  If you are on an older version, you will be prompted to update your device.

waitingtojoinsuccess

Test Meeting: https://go.uwplatt.edu/zoomclienttest

If you have questions, please contact the ITS Help Desk at 608.342.1400 or helpdesk@uwplatt.edu.  You may also visit the Help Desk on the first floor of the Karrmann Library.




Keywords:zoom updates client version macOS windows android iOS   Doc ID:121544
Owner:Andrew P.Group:UW Platteville
Created:2022-09-27 07:44 CSTUpdated:2022-10-12 13:09 CST
Sites:UW Platteville
Feedback:  0   0