PASS - Web Browser Compatibility Guide

Web Browser Compatibility Guide for PASS. Users are strongly encouraged to use these browsers, as others may not be compatible with PASS.

Web Browser Support for PASS

Browser Recommendations

Users are strongly encouraged to use these browsers, as others may not be compatible with PASS.

BrowserOperating System
Firefox 80 and Higher
Firefox 70 ESR and Higher
  • Mac OS 10.12 (Intel) (32 & 64 bit)
  • Windows 10 (32 & 64 bit)
Google Chrome 80
  • Mac OS 10.12 and higher (Intel) (32 & 64 bit)
  • Mac iOS 11 and higher (iPad, iPhone, iPod)
  • Windows 10 (32 & 64 bit)
  • Android 7 and higher
Microsoft Edge 80
  • Windows 10 (32 & 64 bit)
Safari 12 and Higher
  • Mac OS 12.12 and higher (Intel) (32 & 64 bit)
  • Mac iOS 11 and higher

Required Settings

  • Browser Cache must be cleared frequently
  • Pop-up Blockers must be off
  • Adobe Reader or equivalent PDF reader must be installed
    • (Get Adobe Reader at http://get.adobe.com/reader/ )
  • 3rd party Cookies must be enabled for making a payment (3rd party payment vendor requirement)
  • Javascript must be enabled

Known Browser Issues:

Internet Explorer is no longer supported - Microsoft End of Life August 2021

Safari:

  • There are issues displaying pop-up pages on Safari for iOS. These issues can include: 
    • The inability to close the pop-up page using the Close button. 
    • The inability to view all of the contents of long edit boxes. 
    • Certain page controls extend beyond the extents of the displayed page, but there is no ability to scroll to view these controls
  • Zooming (pinch to zoom) is disabled on fluid pages in iOS for small form factor devices only
  • On iOS, you are not able to download and view certian files. 
  • Some page elements are skipped when you tab through the page.

Chrome:

  • An error message similar to the following is displayed when attempting to open a file: Function 'onReadyState' Error: Access to 'file:///file_path/ file_name' from script denied
    • Workaround - Use Firefox or Safari
  • File attachments, such as PDF reports, downloaded from a PeopleSoft system are not automatically opened and displayed.
    • Workaround - Go to the Download folder on the device and manually open the downloaded file
  • Chrome built-in PDF reader sometimes do not display PASS PDFs, please use adobe reader.
  • Three dot menu item will shift down on classic pages

Microsoft Edge:

  • When using the Navigator in the NavBar, folder links require two taps rather than one.
  • Autocomplete results are not dismissed for a prompt field after clicking outside the prompt field. 
  • The browser window closes without displaying any content when attempting to view feed documents.
  • An error message similar to the following is displayed when attempting to open a file: Function 'onReadyState' Error: Access to 'file:///file_path/ file_name' from script denied
    • Workaround - Use Firefox or Safari

Firefox:

  • Firefox  built-in PDF reader sometimes do not display PASS PDFs, please use adobe reader.

Mobile Devices:

  • Certain PeopleTools features (for example, the Back button, charts, menu breadcrumbs, and others) do not function properly in a private browsing session
    • Workaround - To enable full PeopleTools functionality, disable private browsing in the browser
  •  When accessing certain external URLs, the browser displays no content, or alternatively, a security error message.
    • Workaround - Open the external website content in a new browser window
  • When viewing attachments, superfluous message windows sometimes appear and remain open.
  •  After an upgrade, users might encounter anomalies with the display of fonts and certain images, such as the menu icon.
    • Workaround - Clear Cache completely by signing out, clearing cache, closing browser, then sign in again.
  • Desktop behavior is observed on a mobile device—for example, the classic homepage rather than the fluid homepage is displayed by default.
    • When accessing a PeopleSoft system on a mobile device, use the operating system’s native browser
  • Download to Excel is not supported.
    • You cannot download a grid to Excel on a mobile device.
  • Drag-and-drop of pagelets is not supported.
    • Workaround - Click the Personalize Layout link to rearrange the layout of pagelets on homepages and dashboard pages.
  • Pop-up pages contain a Close button
    • To dismiss the pop-up page, you must tap the Close button.
  • Scroll bars do not appear within
    • Mobile devices use a touch-based paradigm for scrolling. If you need to scroll or pan through the information within the grid, long edit box, or pagelet, use a twofinger drag
If you have questions, please contact the ITS Help Desk at 608.342.1400 or helpdesk@uwplatt.edu.  You may also visit the Help Desk on the first floor of the Karrmann Library.