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Support Levels and Min Configs for Computers in Halls
A quick guide to what is supported on campus to what extent, and what type of requirements there are for connecting to the network.
Here at UW-Platteville, we have 4 separate support levels. There is level 1 - best effort, 2 - limited support, 3 - unsupported, and 4 - not allowed.
For a more in-depth descriptions of the support levels, look here, Policy - ITS support levels
Level 1 - (Best Effort) Software in this category will get the best support we can provide, as it is recent and our staff is trained in its use, this includes:
Mac OS X 10.12
Level 2 - (Limited Support) Software in this category will get our best effort, however, staff may be unfamiliar with the ins and outs of the program.
Windows 7 (Home Premium)
Mac OS X 10.5
Level 3 - (Unsupported) These programs are allowed on campus, however, ResNet likely will not work with the issue, and can not promise that the issue will be fixed.
Windows Vista (All Editions)
Mac OS X 10.10
All programs not in Level 1, Level 2, or prohibited by Level 4.
Level 4 - (Not Allowed). This software is not allowed on the network at all, for security and connectivity reasons.
Windows 95/98/ME and older
Windows NT 4 and older
Windows XP Tablet PC Edition
Windows XP Home Edition (ResNet only)
Windows XP Professional
Windows XP x64 Edition
Windows XP Media Center Edition
Windows 7 Starter
Windows 7 Home Basic
Windows Vista Starter
Windows Vista Home Basic
Mac OS 9.x and older
Mac OS X 10.9 and older
Any homegrown, beta, or pre-release OS
Any OS designed to primarily to provide server services (ex. Windows 2008 Server, Red Hat Enterprise Linux Server)
All computers connected to the network must have some basic software and settings, such as:
- Up-to-date anti-virus software and virus definitions must be installed if available. If you are running a Level I or Level II operating system on your computer, you can download current anti-virus software from the Software Download page http://www.uwplatt.edu/go/software.
- All file sharing software must be disabled. For example, for Mac OS, turn off file sharing in the File Sharing control panel. For Windows remove the File and Printer sharing component from the Network control panel.
- TCP/IP configuration must be retrieved using DHCP.
- University-owned computers must also contain specific versions of network client software and Anti-Virus software.
- All vendor-supplied operating system and security patches must be applied. For example, use Microsoft Update for Windows or Software Update for Mac OS to install updates.
Note: All users connecting and using any systems on the UW-Platteville campus network agree to the Acceptable Use of Computing and Information Technology Resources.