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Office 365 - Delete Profile for the Outlook Desktop Client

Strange behavior within the Outlook Desktop Client can often be due to a corrupt profile. This document describes how to remove a profile and create a new one. The screenshots used are for Windows 7, but the only difference from a newer OS is the process for getting to the control panel.

  1. Open "Control Panel" by clicking on the start button and choosing "Control Panel" in the right-hand column.

  2. Search for "Mail" in the top search bar and click on "Mail (32-bit)".

  3. In the Mail Setup control panel, click on "Show Profiles".

  4. In most cases, there will be only one profile listed.  Click on "Remove".

  5. Confirm the delete by clicking on "Yes" from the warning dialog box.

  6. Create a new profile by clicking "Add" in the Mail control panel.

  7. Give the profile a name.  This can be anything, but for clarity you may simply enter your campus username.  Click "OK"

  8. Follow the instructions from [Link for document 43692 is unavailable at this time.] to configure the new profile.
  9. Launch Outlook.

Keywords:profile corruption corrupt   Doc ID:31913
Owner:Nathan M.Group:UW Platteville
Created:2013-07-29 14:05 CDTUpdated:2015-09-08 08:50 CDT
Sites:UW Platteville
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