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Unified Communications - General FAQ

Common questions regarding UW-Platteville's Unified Communications Project.

What is Unified Communications?
Unified Communications integrates real-time and non-real time functionality, allowing UW-Platteville employees to choose to collaborate and connect in a way that best meets their needs and circumstance.  Options include traditional desk phone, Jabber desktop client, voicemail-to-email capabilities, and mobility options such as single number reach and Jabber App on Android and iOS devices.

What are the benefits of switching to this unified communications system?
As department sizes fluctuate ITS will be able to eliminate the storage of phones at the department level and more efficiently use phone inventories. Our partnership with UW-Whitewater on this project will help reduce costs and allow for shared services and increased collaboration.

What happens when employees leave and replacements are hired?
When an employee leaves, the phone number associated with that person will be retired for specific amount of time.  When that time expires, the number will be reissued.  New employees will not automatically adopt the existing phone number but will receive their own number.

When will the new phones and options be available?
The phone deployment schedule will be finalized and distributed to departments early in May with the first phones going out the week of May 18.  Target date for completion of the deployment is August 1. 

Do I need to do anything to prepare for my new phone?
Make note of any auto-dial or personal directory numbers you have programmed.  These will not transfer.  You will need to re-enter the numbers into the new phone.

Will training be offered?
Definitely!  Beginning mid-May and extending through September 2015, employees will have opportunities to attend demonstrations and training workshops. Dates will be posted to the campus Workshops calendar, the ITS Training Calendar, and will be announced in Discover IT and the Latest News on the Help Desk Home page.

Can I try a new phone before they arrive?
Yes.  Model phones are set up in the ITS Help Desk on the first floor of Karrmann Library.  Stop by during regular business hours to try one out!

Will the phones be affected if the network servers are down or slow?
If the entire network is affected, yes, phone disruption is possible through the desk phone and the Jabber client.

If I make a call to campus through Jabber on a laptop or mobile device, is it considered a local call?
Calls made through Jabber client are considered internal calls. 

If you have questions, please contact the ITS Help Desk at 608.342.1400 or  You may also visit the Help Desk on the first floor of the Karrmann Library.

See Also:

Keywords:what is uw whitewater benefits employee leave hire available phones jabber mobile training deployment try model network down local call   Doc ID:47271
Owner:Desiree R.Group:UW Platteville
Created:2015-02-17 12:04 CDTUpdated:2017-01-20 13:25 CDT
Sites:UW Platteville
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