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Unified Communications - Mobility FAQ

Common questions regarding mobility options in Unified Communications at UW-Platteville

Single Number Reach

What is single number reach?
Single number reach allows you to make and answer calls from any cellular phone as if you are in your office.

How is single number reach different from forwarding?

Forwarding routes your incoming calls to one other device at a time.  If your phone is set to forward calls, your desk phone will not ring.  You may set and remove a forward manually at your will.

With single number reach, your office line can ring on multiple devices at once, including your desk phone. No matter which device you use, you answer calls as though you are sitting in your office. Initial set-up must be requested through the ITS Help Desk. After set-up, you can manage your devices through Unified Communications Self-Service at uwplatt.edu/go/uc.
Select Manage Your Phone(s) and log in with your campus Net ID.

How do I get single number reach?

You may request single number reach through the ITS Help Desk. After set-up, you can manage your devices through Unified Communications Self-Service at uwplatt.edu/go/uc. Select Manage Your Phone(s) and log in with your campus Net ID.

Do I need a university-issued cell phone to take advantage of single number reach?

No. Single number reach is possible with any type of cell phone, personal or university-owned. If you use your personal cell phone, calls made through single number reach will count against your personal minutes.

If I configure single number reach to a personal device, can it be turned off when I’m not at work?
Yes. Single number reach can be scheduled to occur during specific hours or may be controlled manually through Unified Communications Self-Service at uwplatt.edu/go/uc. Select Manage Your Phone(s) and log in with your campus Net ID.

Does Caller ID work in single number reach? Which number will they see?
When you call a campus phone using a device configured for single number reach, the system will recognize your cellphone and display your office number instead.

If I have single number reach and someone calls me, but I do not answer, where does the voicemail go?
The voicemail will be left on your office phone.

To use the mobility options, does it matter which Cisco desk phone I have?
No. Mobility options are separate from your desk phone.

Jabber App

Is Jabber App available for all mobile devices?
Currently the Jabber App is available for Android and iOS devices, including iPads. Jabber App is not available for Windows devices.

Do I need to do anything to use the app, or do I just download it?

You may request initial set-up for the Jabber app through the ITS Help Desk. After set-up, you can manage your devices through the web portal.[LINK]

Do I need a university-issued cell phone to take advantage of single number reach?
No. The Jabber app can be downloaded to any Android or iOS smartphone, personal or university-owned. If you use your personal cell phone, calls made through the Jabber app will count against your media package.

What else do I need to be aware of?

Like any other media network, your connection through the Jabber App is subject to many factors including but not limited to your proximity to cell towers, using wi-fi versus media package, and your provider’s coverage area.

If you have questions, please contact the ITS Help Desk at 608.342.1400 or helpdesk@uwplatt.edu.  You may also visit the Help Desk on the first floor of the Karrmann Library.


See Also:




Keywords:single number reach jabber app voicemail forwarding request university issued personal cell phone caller ID schedule off on ios windows android   Doc ID:51117
Owner:Deb M.Group:UW Platteville
Created:2015-05-05 22:10 CSTUpdated:2016-05-16 09:14 CST
Sites:UW Platteville
Feedback:  0   0