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8831 Conference Phone - 3 Participant Conference Bug

There is a bug which affects the CP8831 conference phone when attempting to join a third caller to an in-progress conference call. The following is the key sequence as a workaround to the bug.

To join the second caller:

  1. Press the "Answer" soft-key
  2. Press the "Conf" soft-key
  3. Press the "More" soft-key
  4. Press the "Calls" soft-key
  5. Press the "Conf" soft-key

To join the third caller:

  1. Press the "Answer" soft-key
    Answer button softkey.
  2. Press the "Conf" soft-key
    Conference button softkey

  3. Press the "More" soft-key
    More softkey

  4. Press the "Calls" soft-key - at this point, you may receive an error popup that states "No Participant Info".  Simply continue the key sequence with the error present.  This popup may appear at any of the next steps.  Note in the example images, the error appears when pressing the "Calls" soft-key for the second time.
    Calls softkey

  5. Press the "Conf" soft-key
    Conference softkey

  6. Press the "More" soft-key
    More softkey

  7. Press the "Calls" soft-key
    Calls softkey

  8. Press the "Conf" soft-key
    Conference softkey




Keywords:caller inbound incoming three   Doc ID:53969
Owner:Nathan M.Group:UW Platteville
Created:2015-07-15 13:56 CSTUpdated:2021-11-05 12:34 CST
Sites:UW Platteville
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