8831 Conference Phone - 3 Participant Conference Bug

There is a bug which affects the CP8831 conference phone when attempting to join a third caller to an in-progress conference call. The following is the key sequence as a workaround to the bug.

To join the second caller:
  1. Press the "Answer" soft-key
  2. Press the "Conf" soft-key
  3. Press the "More" soft-key
  4. Press the "Calls" soft-key
  5. Press the "Conf" soft-key

To join the third caller:

  1. Press the "Answer" soft-key


  2. Press the "Conf" soft-key


  3. Press the "More" soft-key


  4. Press the "Calls" soft-key - at this point, you may receive an error popup that states "No Participant Info".  Simply continue the key sequence with the error present.  This popup may appear at any of the next steps.  Note in the example images, the error appears when pressing the "Calls" soft-key for the second time.


  5. Press the "Conf" soft-key


  6. Press the "More" soft-key


  7. Press the "Calls" soft-key


  8. Press the "Conf" soft-key




Keywords:caller inbound incoming three   Doc ID:53969
Owner:Andrew P.Group:UW Platteville
Created:2015-07-15 14:56 CDTUpdated:2018-04-27 10:29 CDT
Sites:UW Platteville
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