MyMedia: Changing the presentation's player
This guide demonstrates how to change the presentation's player on a MyMediasite presentation.
Changing the player in MyMediasite
This guide is to solve the problem of not being able to view a presentation because it is using the wrong player. It will display the error message: "This presentation contains content that must be played with a MultiView-capable player. Please contact your system administrator for help."
1.) You will need to log into your MyMediasite account.
2.) Once you are inside your account, select the video that is experiencing the issue.
3.) After selecting your video, click on the Edit tab.
4.) Once in the Edit Tab, click on the Player tab found below the video preview window.
5.) Under the Player tab you will see that the video is currently using the Video & Slides player. Click on Video & Slides in order to change it. In the search bar search for “multiview” and select UW-Platteville – MultiView Player from the list.
6.) Once you have selected “UW-Platteville – MultiVew Player” from the list, click on the SAVE button in the top right hand corner.
7.) Click on Watch in New Window to watch your video. The video should play correctly now.
A downloadable version of this guide can be found here: ChangingtheplayerinMyMediasite.pdf
If you have questions, please contact the ITS Help Desk at 608.342.1400 or firstname.lastname@example.org. You may also visit the Help Desk on the first floor of the Karrmann Library.