Office 365: Joining a Skype for Business Meeting

How to properly join a Skype for Business Meeting.

UPDATE 03/02/21: Microsoft has announced it will retire Skype for Business on 7/31/21. The campus transition from Skype to Teams has already begun.  Find the details at Skype for Business to Microsoft Teams transition

Before you start


The microphone can be any of the following:
•    USB headset with a microphone
•    A web camera with a built in microphone
•    A built in microphone of a laptop

It does not matter which version you have, but you must have a microphone in order to join the meeting.  If you do not, it will say that you do not have an audio device plugged in and it will prevent you from properly joining.

You may join a Skype for Business meeting using wired or wireless connection.
Either works.  However, for the best viewing experience, a hard line connection (wired) is recommended.

You may want to begin the process 5-10 minutes earlier than noted to allow time for set up.
If you are going to use the Web App for the first time, you will need time to install the plug-in (see Step 2 below).

Step 1: Click on the link that is provided to you in the email or calendar event.  It may look like the following picture or may look something like this:

Step 2:
Once you click on the link, you may see one of two screens depending on whether you have the Skype for Business Desktop Client installed on your machine or you are using the Web App.  

Desktop Client: If you are using the Skype for Business Desktop Client you will see the following window pop up:
Click on Launch Application. The meeting will appear inside of the Skype for Business Desktop Client.  You will now be connected to the meeting.  
Wep App: If you do not have Skype for Business Desktop Client installed, you will be asked to sign-in using the Skype for Business Web App.
Sign into the meeting in one of two ways. Either will work to get you connected to the meeting.  
•    As a Guest: Typing your name in the box and click Join the meeting.
•    As a University of Wisconsin Platteville account holder: Click Sign in if you are an Office 365 user.  
Once you have clicked on Join the meeting you will be prompted to install the Skype for Business Plugin.  You will need to Run this application and let it install.  This prompt may look different depending upon your browser.
Once you have installed the plugin, it will load the Skype for Business web app.  It will ask you if you want to give the Plug-in permissions.  Click Allow.
 Step 3:  You should now be logged into the meeting and see the following screen: 


While you are in the meeting

When you enter, your microphone will be muted; to unmute, click the microphone icon ICON_microphone_muted

Greet the group through your microphone to make sure you can be heard if you plan to speak; or through Chat, if you are not speaking. If you cannot hear others, send an instant message through the Chat feature.


If you have questions for the presenter during the meeting, use the Chat feature by clicking on the Chat icon in the bottom left hand corner. ICON_chat

This will load the chat panel and allow you to communicate with others. 

Other helpful features

•    To increase the size of the "stage" (what the presenter is showing you), click  ICON_increasestage
•    To turn off your webcam, click ICON_video_on

Having audio issues?

If you are experiencing audio issues using the Web App

•    Click on More Options ICON_dotdotdot  
•    Select Meeting Options
•    Select Audio Device.  Make sure that the proper microphone and speakers are selected.

If you are experiencing audio issues using the Desktop Client

•    Click "Gear" Settings button in the desktop application (panel is outside the meeting)
•    Select Audio Device. Make sure that the proper microphone and speakers are selected.

If you have questions, please contact the ITS Help Desk at 608.342.1400 or  You may also visit the Help Desk on the first floor of the Karrmann Library.

See Also: