Emma Email Marketing Software FAQ

Frequently asked questions regarding Emma, UW-Platteville's email marketing software

Getting Started

Q:    Who do I contact for more information or questions?
A:     Communications

Q:     How do I create an account?
A:    All accounts are created by the Publications office. To request an account, email Amy Kreul at kreulam@uwplatt.edu with:
  • Name of account (example: Publications)
  • Email addresses of people who need access
  • Account code
    • We must receive email approval from account manager

Q:    Where can I log into my Emma account?
A:    The URL to log into Emma can be found at www.uwplatt.edu/communications/emma.

Design and Publishing

Q:    How do I get a custom template for my account?
A:    To request templates with features like university colors built in and custom headers fill out the publications request at https://www.uwplatt.edu/communications/project-request-form.

Q:    Is there someone who will help me proof my emails?
A:    Yes, just send a test email to publications@uwplatt.edu and let us know how soon you need it back. We can turn it around within a day for most emails.
Q:    What are the university web colors?
 University web colors  
            UW-Platteville blue  #0068B3
            UW-Platteville orange  #F37321
 Secondary web colors  
            Dark blue
            Light blue
            Dark grey
            Grey  #A0A0A0
            Light grey

Support and Training

Q:    If I cannot log in, what do I do?
A:    Contact the Publications office at 608.342.1197 or publications@uwplatt.edu.

Q:    Where do I go for help with Emma?

A:    If you are having an issue with Emma:

Q:    Where do I go for help and training?
A:    You can contact Communications at 608.342.1197 or publications@uwplatt.edu or Emma provides numerous free resources:

Please direct further questions to the Communications office at 608.342.1197

Keywords:create account log in questions how do i where can i find   Doc ID:59394
Owner:Deb M.Group:UW Platteville
Created:2016-01-07 10:12 CDTUpdated:2018-02-02 10:30 CDT
Sites:UW Platteville
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