Topics Map > Wired
Network - Residence Hall Wired Connections
How to connect to a wired connection in the residence halls.
NOTE to Rountree Commons Residents: Airwave Networks Customer Care is available 24/7 to take your calls at 1-877-778-9283 (WAVE). You can get additional information, as well as enter trouble tickets online, through the Airwave Networks website. ResNet or ITS can help with any computer issues that you might have, but if it is determined that it is a network issue, we will refer you to contact Airwave Networks for support.
Connecting a router, laptop or desktop (device that uses an internet browser):1. Plug your network device that can use a web browser into the “DATA” port using an Ethernet cable. If you do not have one, ITS sells 10ft cables for $5 which is applied to your PASS account. During move-in, you may purchase a cable from the ITS student employee assigned to your hall, or you can stop by the Help Desk anytime during the year on the 1st floor of Karrmann Library to purchase one.
2. On your wired device, navigate to any web browser. If the “NetReg” page does not appear automatically when launching your browser, navigate to the NetReg Registration page (if you enter www. before the URL, the page will fail to load). This website will guide you through registering your device on the network.
The 'NetReg" page will look similar to this:
3. Once you have registered your device, reboot/restart all routers and devices wired in. You should be connected to the network if you have waited 90 seconds after rebooting/restating.
Connecting a gaming console or "smart device":
Do to the nature of these devices, manual registration in NetReg is required to have network access on these devices if you do not have your own wireless router. These devices include: gaming consoles, Rokus, AppleTVs, Chromecasts, etc.
1. Navigate to the Network Registration Form and login using your NetID and password.
2. Fill out the form with correct information. The MAC address is very important to have correct.
For help on finding the MAC address for gaming consoles, click here.
For help on finding the MAC address for other devices, click here.
The form will look similar to this:
The ITS Help Desk will then manually register your device into NetReg. This process can take up to 24 hours.
You will receive emails from the Help Desk regarding manual
registration. Please check your email and reply back if more information
is required from the Help Desk. If all the information provided in the form is correct, no further action is necessary.
NOTES:If you are using your own wireless router, and it was used before coming to UW-Platteville, we recommend doing a factory reset as our network is set up much differently than most home/office networks. If you need help setting up a wireless router, please contact the ITS student employee in the building, or contact the ITS Help Desk during move in weekend.
During move in week, thousands of users are registering devices at the same time. If the "NetReg" page does not load, or is slow to load, please be patient and let the page load without refreshing. If after many attempts you are still unable to get into "NetReg," please contact the HelpDesk or the designated ITS student employee in your residence hall.
Wireless routers are Level 3 support, which means they are allowed on the network but we cannot provide support for them and we cannot help diagnose problems outside of move–in week. To learn more about support levels, click here.
If you have questions, please contact the ITS Help Desk at 608.342.1400 or email@example.com. You may also visit the Help Desk on the first floor of the Karrmann Library.