Printing - "Set Key Card" error when trying to copy or scan on a Ricoh multifunction device

A Ricoh multifunction device (a.k.a. network copier) with the PaperCut applet will display a "set Key Card" error if you attempt to copy or scan before selecting "Use Device Functions". To avoid this error, tap on the "Use Device Functions" button on the PaperCut applet screen before navigating to the Copier or Scanner screens.

If you have received the "To use the following function(s), set Key Card." error on a Ricoh multifunction device that is running the PaperCut applet, complete the following steps to continue using the device.

1. Press the Home button. On most Ricoh devices with hard keys, the Home button is located in the upper left corner of the control panel. For Ricoh devices without hard keys and only touch screen controls, the Home button is usually located at the center of the bottom row of soft keys on the screen.
press Home button

2. Once the Home screen loads, tap the PaperCut icon to switch to the PaperCut applet screen.
press the PaperCut icon
3. On the PaperCut screen, tap the Use Device Functions button.
tap the Use Device Functions button

4. After tapping the Use Device Functions button, continue as normal to use the Copier or Scanner function(s).

If you have questions, please contact the ITS Help Desk at 608.342.1400 or  You may also visit the Help Desk on the first floor of the Karrmann Library.