Basic Cable TV Troubleshooting

This document provides general information and channel programming information to assist with Cable TV setup.

No CATV Channels Received:
Are you connected to the correct jack?
If the issue is reported from McGregor, Wilgus, Morrow, Hugunin, Brockert, or Pickard Hall, there still may be CATV jacks from a prior system that are no longer active. These inactive jacks may be located in resident rooms on a stainless steel wall plate near a closet, or in lounges on a wall plate near a corner of the room.
The new jacks in these buildings are located on the telecom wiring channel found on one of the side walls. The active CATV jacks are located on the side of the wiring channel, above the network jacks, and usually 24 to 30 inches above the floor. If the drop cable is connected to an old jack, please relocate the cable to the new jack, and follow the television channel programming suggestions below.

Channel Programming/Limited CATV Channels Received:
When limited CATV channels are received, often the issue is related to the setup menu and programming of the television. Each manufacturer does this a little differently, so here are some key settings to look for prior to initiating automatic channel programming:
In the menu, setup, or channel configuration settings please confirm:
- the channel settings are set to CATV (not antenna, not off-air)
- the channel settings are set to ANALOG (not ATSC, not QAM, not digital)
Once these settings are enabled, try the automatic channel programming.

Channels 2 through 18 and 20 through 60 are present on the system.
All channels are analog and standard definition.

We have found some television products will search all channels for all formats in automatic programming. This mode will eventually find all the channels, but you may end up with channels 2-13 stored in one group (off-air/antenna), and all the channels in another group (CATV - analog). This can be corrected by simply deleting the unwanted channels stored in the off-air/antenna group once automatic programming is complete.

If you are still having problems with accessing Cable TV channels, please indicate that you have tried the above suggestions when you report the issue to the Help Desk.

If you have questions, please contact the ITS Help Desk at 608.342.1400 or  You may also visit the Help Desk on the first floor of the Karrmann Library.

Keywords:channel, television   Doc ID:66673
Owner:Tim Z.Group:UW Platteville
Created:2016-09-06 09:54 CDTUpdated:2017-12-05 10:55 CDT
Sites:UW Platteville
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