Unified Communications - Cisco IP Phone Upgrade (Jan. 2017)

On January 13, 2017 Cisco IP Phones were updated as part of an upgrade to the Unified Communications system. The following ITS KB Document highlights a noticeable change

When a call is presented on a Cisco IP Phone a banner will pop-up on the phone with the callers information.  At the bottom of the phone you will see three options:  Answer, Decline, and Ignore.

Answer - Will answer the call.  You can continue to answer the call by lifting the handset on your phone as well.  This functionality remains unchanged.
Decline - Will decline the call and send the caller immediately to voice-mail.  The functionality of the decline button remains unchanged.
Ignore - Closes the banner.

The following images show the banner on each phone model:

7841 Phone:
7841 Call Toast


8841 and 8851 Phones
8841 and 8851 Call Toast


If you have questions, please contact the ITS Help Desk at 608.342.1400 or helpdesk@uwplatt.edu.  You may also visit the Help Desk on the first floor of the Karrmann Library.




Keywords:unified communication cisco phone 8841 8851 7841   Doc ID:69962
Owner:Greg B.Group:UW Platteville
Created:2017-01-13 20:12 CDTUpdated:2017-01-13 20:34 CDT
Sites:UW Platteville
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