Security - Enrolling in Duo and Managing your Devices

Two-factor authentication (a.k.a. multi-factor authentication or MFA) is required at UW-Platteville for all employees and students. Duo is the service the university licenses for two-factor authentication. This document contains instructions for enrolling and managing your devices in Duo from a computer. NOTE: Emeriti account holders may be required to use two-factor if they used two-factor while they were employed. Emeriti who did not use two-factor while employed will not be required to use it for their emeriti account.

ITS strongly recommends installing the Duo Mobile app on your smartphone. The app is:

Video: What is two-factor authentication?

Enroll a Device the First Time
Managing Your Devices in Duo Self-Service

To Enroll a Device the First Time

  1. Go to Duo Self-Service: https://go.uwplatt.edu/duo
  2. Log in using your campus username and password
  3. Click Start setup.

    Screen1_protectaccount.png

  4. Select the device you would like to add and click Continue.

    Screen1_phoneselection.png

  5. Enter your phone number within the field and check the box to confirm your phone number, then click Continue. Note: If you selected a device other than a mobile phone in the previous step, follow the on-screen instructions.

    Screen4_correctphonenumber.png

  6. Select either "Call me" or "Text me", then enter the 6-digit code that was received and click Verify followed by Continue.

    Screen5_verifyownership.png

  7. Select your phone type and click Continue.

    05-ChoosePhoneType.png

  8. If you have not done so already, install the Duo Mobile app from the App Store/Play Store and launch the app. Then, click I have Duo Mobile installed.

    06-InstallApp.png

  9. In the Duo Mobile app, tap the + button and scan the QR code. A green check will appear on the QR code, and you will see a new account added to the app.  Click Continue to complete setup. Note: You may need to allow access to the camera for the Duo Mobile app.

    07-ScanCode.png

    You are now enrolled in Duo!

Managing Your Devices in Duo Self-Service

In order to add or delete a device, change the device name, or add a new phone number, you must first log in to Duo Self-Service using two-factor authentication. (Yes, you are using two-factor authentication to access your two-factor settings!)

  1. Go to Duo Self-Service: https://go.uwplatt.edu/duo
  2. Log in using your campus username and password
  3. Click on the desired option for your second factor (Call Me, Enter a Passcode, or Send Me a Push)

    2FA-for-DUO.jpg

  4. If successful, you will see the "My Settings & Devices" page.

To Add a New Device

  1. Click Add another device
  2. Proceed as instructed

    Duo_MySettings-Devices2.jpg

To Delete/Change the Name/Reactivate an Existing Device

  1. Click Device Options to the right of the device name

    Duo_MySettings-Devices2.jpg

  2. Click the button for the desired action and follow the prompts.

    Duo_DeviceOptions.jpg

If you have questions, please contact the ITS Help Desk at 608.342.1400 or helpdesk@uwplatt.edu.  You may also visit the Help Desk on the first floor of the Karrmann Library.

See Also: