Security - Two-factor Authentication (Duo) FAQ

Frequently asked questions regarding two-factor authentication using Duo at UW-Platteville

Q: Of the two-factor options provided, is there a recommended method?
A: All of the options will do the job, but we strongly recommend using the app on your phone or tablet if possible.
  • The app is easy to read.
  • The app sends notices if someone tries to access your account.
  • The app is free while texts and phone calls cost the University money.
We also recommend that you choose more than one option if possible to cover bases.  If you forget one device at home, you have another option. If you are not able to choose more than one option, and you find yourself without a device when you need it, call the ITS Help Desk at 608.342.1400.

Q: What if I do not have a cell phone/device?
A: Call the ITS Help Desk at 608.342.1400 for options.

Q: What if I only enroll one device, and I forget it at home?

A: Call ITS Help Desk at 608.342.1400.  They will ask you to verify your identity using the Help Desk questions you set up for your password. Once verified, staff will issue a temporary code to get you into the system.

Q: If I use my personal device, will it be subject to open records requests?
A: No. Duo does not capture or store University data. It is merely a method for verifying logins.

Q: If I have to use two-factor authentication for one system that uses Single Sign On (SSO), why am I required to use to two-factor authentication for all applications that use Single Sign On (SSO)?
A: If you have access to sensitive data in any application that uses Single Sign On (SSO) for authentication, Single Sign On will require two-factor authentication for all SSO applications.  This is required to protect sensitive data due to the nature of how Single Sign On works.

For Perceptive Content

Q: Why do all Perceptive Content and WebNow users require two-factor authentication?
A: Perceptive Content contains sensitive data including Personally Identifiable Information (PII) and financial data related to Purchasing and Accounts Payable.  Because of this, all Perceptive Content users are required to authenticate using two-factor.

Q: What is the Duo LDAP Proxy?
A: For applications that do not natively support two-factor authentication (such as Perceptive Content), the Duo Self-Service box will not appear to ask you which authentication method you want to use. Instead, Duo LDAP Proxy service is used to facilitate two-factor authentication. 

The Duo LDAP Proxy service will automatically use the default device you selected in Duo. The system name will appear as "LDAP Proxy" on your device instead of "Perceptive Content". (See comparison below when default is push notification.) (Need to enroll in Duo? Go to Security - Duo two-factor authentication resources for instructions.)

Sample push notification using Duo Self-Service (displays name of system: Drupal)

Drupal push notification in Duo

Sample push notification using LDAP Proxy (displays LDAP Proxy instead of Perceptive Content)

LDAP Proxy push notification sample

Q: How do I authenticate with the Duo LDAP Proxy if I do not have my default device?
A: If you need to use a device other than your default device to authenticate using LDAP Proxy, you can enter additional information after your password on the login window for your application, e.g. Perceptive Content. 

To use a push notification to the Duo App on your cell phone:
NetID: username
Password: password,push

To use a passcode from a fob or the Duo App (example passcode: 1234567):
NetID: username
Password: password,1234567

To initiate a phone call to your device registered to receive calls, you would enter the device name from Duo (example: landline):
NetID: username
Password: password,landline

If you have questions, please contact the ITS Help Desk at 608.342.1400 or  You may also visit the Help Desk on the first floor of the Karrmann Library.

See Also:

Keywords:multi factor multi-factor PASS BI business intelligence Perceptive Content Web Now WebNow access log in frequently asked questions   Doc ID:81934
Owner:Deb M.Group:UW Platteville
Created:2018-04-27 10:21 CSTUpdated:2018-07-03 11:45 CST
Sites:UW Platteville
Feedback:  0   0