Security - Two-factor Authentication (Duo) FAQ

Frequently asked questions regarding two-factor authentication using Duo at UW-Platteville

Q: Of the two-factor options provided, is there a recommended method?
A: All of the options will do the job, but we strongly recommend using the app on your phone or tablet if possible.
  • The app is easy to read.
  • The app sends notices if someone tries to access your account.
  • The app is free while texts and phone calls cost the University money.
We also recommend that you choose more than one option if possible to cover bases.  If you forget one device at home, you have another option. If you are not able to choose more than one option, and you find yourself without a device when you need it, call the ITS Help Desk at 608.342.1400.

Q: What if I do not have a cell phone/device?
A: Call the ITS Help Desk at 608.342.1400 for options.

Q: What if I only enroll one device, and I forget it at home?

A: Call ITS Help Desk at 608.342.1400.  They will ask you to verify your identity using the Help Desk questions you set up for your password. Once verified, staff will issue a temporary code to get you into the system.

Q: If I use my personal device, will it be subject to open records requests?
A: No. Duo does not capture or store University data. It is merely a method for verifying logins.

If you have questions, please contact the ITS Help Desk at 608.342.1400 or  You may also visit the Help Desk on the first floor of the Karrmann Library.

Keywords:multi factor multi-factor PASS BI business intelligence Canvas Perceptive Content Web Now WebNow access log in frequently asked questions   Doc ID:81934
Owner:Deb M.Group:UW Platteville
Created:2018-04-27 11:21 CDTUpdated:2018-04-27 11:35 CDT
Sites:UW Platteville
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