Hardware - Self-syncing a Duo fob

Directions on how to resync a Duo fob (also known as a token). After a period of time of inactivity, the fob will no longer work and needs to be synced again.

The image below shows what the display will look like when the fob needs to be re-synced. 

fob needs to re-synced

1. If there is a Device field at the top of the display, make sure it says Token. If there is no Device field, then it is already set to Token.

Enter Passcode

2. Click Enter a Passcode and enter the passcode that displays on your fob. 

3. Repeat Step 2 two more times . You will use a different passcode each time.

After the third passcode, the fob should be correctly synced, and you may being using it again. To ensure it doesn't become inactive, you must use the fob at least once every 21 days.

If you have questions, please contact the ITS Help Desk at 608.342.1400 or helpdesk@uwplatt.edu.  You may also visit the Help Desk on the first floor of the Karrmann Library.

Keywords:tokens token resync out of sync two 2 factor multi authentication incorrect pass code   Doc ID:87023
Owner:Deb M.Group:UW Platteville
Created:2018-10-22 15:01 CSTUpdated:2018-11-02 09:33 CST
Sites:UW Platteville
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