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Guide for Using Campus Resources Remotely
A guide to general technology resources available to students and employees who need to work from off campus.
NOTE: Storage on the Go is only accessible in the United States.
NOTE: For information related to academic technologies for the classroom, please check your Canvas AltMode course or contact the TTC at ttc@uwplatt.edu.
Topics of interest to students are marked *.
Employees should make sure to have at least two devices enrolled. If your primary device is your desk phone, you will need to enroll another device so that you can access University systems from off-campus.
Office 365
- [Link for document 65773 is unavailable at this time.]
- Office 365 - Logging Into your OWA Account
Teams: Chat
Phones
There are several mobility options for employees who need to make and take phone calls using their office extension number.
Jabber
Jabber can be installed on laptops, tablets and smart phones. In addition to calls, you can instant message other Jabber users, hold 1:1 video conferences, and multi-user conference calls. It may also be possible to accommodate staff who use hunt groups, co-manage a department phone, or manage the phones of others; please contact the Help Desk for assistance with these situations.
BRANCH EMPLOYEES: Because branch phones are still under the purview of CITS, the process of installing Jabber is a little different for branch employees. Please refer to Jabber -- Instructions for Branch Employees for instructions.
NOTE:
- Requirements: Client and internet access; uses data that may incur charges by your provider
- Platteville campus employees, contact the ITS Help Desk to get started at 608.342.1400. Be prepared with this information:
For University computer: Name/username and office extension
- For cell phone: Name/username, office extension, and type of phone (Android or iPhone)
- Unified Communications - Cisco Jabber for Windows - Getting Started Guide
- Unified Communications - Mobility FAQ
Forwarding your University phone to another number
Forwarding is NOT recommended. The University has a limited number of circuits for this purpose. If none of the options above will work, please contact the ITS Help Desk for further consultation.
- Unified Communications - Forwarding your Cisco phone includes instructions for removing a forward from your phone
Managing voicemail
UW-Platteville has voicemail-to-email integration. Whenever a voice message is left, you will receive an audio file in your Office 365 inbox.
- Unified Communication - Voicemail FAQ
- Unified Communications - How to Reset your Voicemail Pin - Web
- Unified Communications - Changing Voicemail PIN (Phone)
- [Link for document 48736 is unavailable at this time.] (includes accessing remotely)
- Unified Communications portals: campus.uwplatt.edu/go/uc
Instant Messaging
Perfect for asking a quick question or holding a real-time chat. In order to participate, all people need to be using the same tool.
- Skype for Business (client or Office 365 OWA) -- with other Office 365 users
- Jabber -- with other Jabber users (see documentation above)
Virtual Private Network (VPN)
Available on University-issued laptops. Provides seamless access to University network storage volumes and systems.

- Requirements: Internet access
- NOTE: VPN was enabled on March 13. If your laptop has not been to campus since that date, you will need to bring it to campus so it can connect to the network and install the application.
Virtual desktops
Install the client to your desktop, laptop, tablet, or phone. Log in with your University credentials to work as if you are on a campus computer. Includes access to common campus software titles and network storage volumes.
- Requirements: Internet access and VMware client
- Virtual Desktop - Installed Software
- Virtual Desktop - What is it and why should I use it?
- Virtual Desktop - FAQ
- Virtual Desktop - Getting Started in Virtual Labs
- Virtual Desktop - Installing VMware View Client - Mac
- Virtual Desktop - Installing VMware Horizon View Client - Windows
- Virtual Desktop - Installing VMware View Client - Android
- Virtual Desktop - Reporting an Issue
Storage on the Go
Access University network storage volumes through any web browser. Requires internet access. View, download, and upload documents.
- Storage - Accessing Storage on the Go
- Online Storage - Map a drive via SMB (Mac OS X)
- Storage - Download a file in Storage on the Go
- Storage - Download a Directory in Storage on the Go
- Storage - Delete a File in Storage on the Go
- Storage - Move a File to a Folder in Storage on the Go
- Storage - Delete a Folder/Directory in Storage on the Go
- Storage - Upload a file in Storage on the Go
- Storage - Delete Multiple Files in Storage on the Go
Mapping a storage drive
Access University network storage volumes through your Operating System.
NOT recommended for use with large files!
- Requirement: Internet access.
- Online Storage - Current Storage Volume URLs
- Storage - Map a drive via WebDAV (Windows 7, 8.1, and 10)
- [Link for document 31572 is unavailable at this time.]
There are several campus tools that facilitate collaboration between University employees and students and provide for meetings of all kinds.
Zoom
Zoom videoconferencing allows for ad hoc 1:1 meetings as well as scheduled meetings up to 300 participants. If larger capacity is
needed, please submit a request through the ITS Help Desk.
- Requirements: Internet access, microphone, and webcam
- Zoom - Advanced Zoom Tips
- Video Conferencing - Zoom Video - FAQ
- Zoom - Log in Using SSO (Single Sign On)
Office 365
Employees and students have access to maybe applications, including Teams, OneDrive, and Skype for Business.
Teams
In Microsoft Teams, teams are groups of people brought together for work, projects, or common interests. Teams are made up of channels. Each channel is built around a topic, like “Team Events,” a department name, or just for fun. Channels are where you hold meetings, have conversations, and work on files together.
- Requirements: Internet access, membership granted by organizer
- Microsoft Support: https://support.office.com/en-us/Teams
OneDrive
OneDrive allows you to store files much as you would in your campus USER/J-drive. You may also share files with other UWPLATT account holders and sync files across various devices.
- Requirements: Internet access
- Office 365 - Accessing OneDrive
- Office 365 - Creating a new file in OneDrive
- Security - Staying Safe in "the Cloud"
- Office 365 - Sharing a file from OneDrive
- Office 365 - Accessing a shared document in OneDrive
- Office 365 - Connect OneNote for Windows 10 to OneDrive for Business Notebooks
- Microsoft Support: https://support.office.com/en-us/onedrive
Skype for Business Online
Video conference with anyone who has an email address.
- Office 365: Joining a Skype for Business Meeting
- [Link for document 59401 is unavailable at this time.]
- [Link for document 59412 is unavailable at this time.]
Jabber
Jabber allows for 1:1 video conferencing.
- See above for documentation
Tips for running a video conference
Most campus applications and programs are accessible through a browser with internet connection. EXCEPTION: Business Intelligence
- VPN -- using a University-issued device, seamless access to campus software; no login required. See notes above.
- Virtual desktops: common lab, office software (see above for documentation)
- Office 365 downloads--free for all employees and students to download to personal devices
- Faculty and instructional staff who need a device in order to work from home should contact their department chair or dean, who will contact ITS.
- Non-instructional employees who need a device in order to work from home should contact their supervisor, who will contact ITS.
- Other equipment is available on a limited basis. See Policy: Equipment Checkout .Contact the ITS Help Desk at helpdesk@uwplatt.edu or 608.342.1400.
Tips for working with limited wireless connection
If your home internet connection needs a boost, using a hotspot on your cell phone may be a solution. NOTE: Hotspots draw battery power and use data.
- For University-issued devices, hot spot capabilities are possible for a monthly fee. Contact your supervisor for approval and send the request to the ITS Help Desk.
- For personal devices, hot spot capabilities vary by device and plan; data charges may apply. Contact your personal carrier for more information.
For those without internet access at home, check your local provider for possibilities. Many providers are offering free services to families and students who need access during this social distancing period.
For more tips, check out this Discover IT article, Tips for Traveling on a Less-than-Stellar Internet Highway.
If you have questions, please contact the ITS Help Desk at 608.342.1400 or helpdesk@uwplatt.edu. You may also visit the Help Desk on the first floor of the Karrmann Library.