Security - Enrolling in Duo and managing your devices

Two-factor authentication is required at UW-Platteville for all employees. Duo is the service the university licenses for two-factor authentication. This document contains instructions for enrolling and managing your devices in Duo.

EFFECTIVE FALL 2020: Students will be required to use two-factor authentication beginning Fall 2020.  Students may opt-in to begin using two-factor at any time. Follow the instructions for enrolling a device and then proceed to the opt-in page.  NOTE: Once you opt in, you cannot opt out again.





To Enroll a Device the First Time

  1. Go to Duo Self-Service: https://go.uwplatt.edu/duo
  2. Log in using your campus username and password; this is step 1 of authenticating your login.
  3. Select Start setup.



Protect Your Account



      4. Select the device you would like to add and click Continue.

Device Selection


      5. Enter your phone number within the field. NOTE: If you selected a device other than a mobile phone in the previous step, following the on-screen instructions.


Phone number


      6. Confirm your phone number by clicking the check box and selecting Continue.


Confirm Phone Number


      7. Select either "Call me," or "Text me."
      8. Enter the 6-digit code that was received and click Verify.
      9. Click Continue.


Verify Ownership


You are now enrolled in Duo! 

Recommended Devices

ITS strongly recommends installing the Duo app on your smartphone.
  • The app is easy to read.
  • The app sends notices if someone tries to access your account.
Refer to the instructions on this site (https://guide.duo.com/enrollment) and begin with "Step Five" to scan the QR code and add your account to the app. 

ITS also recommends that you choose more than one option if possible to cover bases.  If you forget one device at home, you have another option. If you are not able to choose more than one option, call the ITS Help Desk at 608.342.1400.

STUDENTS: After enrolling your device, you may opt in to begin using two-factor authentication now rather than waiting for fall.  Once you opt in, you cannot opt out again. 

To opt-in to two-factor

  1. Go to https://duo.uwplatt.edu/opt-in
  2. Follow the instructions in the box.

In order to add or delete a device, change the device name, or add a new phone number, you must first log in to Duo using two-factor authentication. (Yes, you are using two-factor authentication to access your two-factor account!)
  1. Go to Duo Self-Service: campus.uwplatt.edu/go/duo
  2. Log in using your campus username and password; this is step 1 of authenticating your login.
  3. The image below should appear.  Click any of the three green Duo authentication methods (Call Me, Enter a Passcode, or Send Me a Push) and perform that second authentication step. 

Duo second authentication screen


      4. If successful, you will be fully logged into Duo Self-Service and the "My Settings and Devices" page will appear (shown in the below image).

Now you are able to add or delete a device, change the device name, and add a new phone number.

To add a new device

  1. Click Add another device.
  2. Proceed as instructed.

    Duo My Settings and Devices page

To delete an existing device

  1. Click Device Options to the right of the device name
  2. Select the down arrow to the right of the device name; options will appear (see below)
  3. Click the red trash can
    NOTE: If you only have one device listed, you will not be able to delete it until you add a second device.

To change the name of your device as it appears in the list

  1. Click Device Options to the right of the device name
  2. Select the down arrow to the right of the device name
  3. Click Change Device Name and enter the desired name. EX: Android > University cell phone
  4. Click Save

If you get a new phone but retain the same phone number

  1. Install Duo Mobile on the new device
  2. Click Device Options to the right of the device name
  3. Select the down arrow to the right of the device name
  4. Click Reactivate Duo Mobile
  5. Proceed as instructed
For more information about Duo and two-factor authentication, check out Security - Two-factor Authentication (Duo) FAQ 

If you have questions, please contact the ITS Help Desk at 608.342.1400 or helpdesk@uwplatt.edu.  You may also visit the Help Desk on the first floor of the Karrmann Library.
 
edited to more clearly indicate first time enrollment instructions

See Also:




Keywords:duo 2 enroll change device phone ipad tablet cell landline create add reactivate mobile rename new two factor two-factor multi factor multi-factor   Doc ID:71769
Owner:Deb M.Group:UW Platteville
Created:2017-03-15 16:14 CDTUpdated:2020-06-11 12:11 CDT
Sites:UW Platteville
Feedback:  3   3