Security - Enrolling in Duo and Managing your Devices
Two-factor authentication (a.k.a. multi-factor authentication or MFA) is required at UW-Platteville for all employees and students. Duo is the service the university licenses for two-factor authentication. This document contains instructions for enrolling and managing your devices in Duo from a computer. NOTE: Emeriti account holders may be required to use two-factor if they used two-factor while they were employed. Emeriti who did not use two-factor while employed will not be required to use it for their emeriti account.
- If you have a new phone but are keeping the same phone number, go to Security - Duo Phone Re-Activation (New Phone with Same Number)
- If you would like to enroll in Duo from the device you will be using, go to Security - Enrolling in Duo Using Your Mobile Device
ITS strongly recommends installing the Duo Mobile app on your smartphone. The app is:
- Easy to read
- Sends notices if someone tries to access your account
- The fastest option compared to a phone call or text
Video: What is two-factor authentication?
Enroll a Device the First Time
Managing Your Devices in Duo Self-Service
To Enroll a Device the First Time
- Go to Duo Self-Service: https://go.uwplatt.edu/duo
- Log in using your campus username and password
- Click Start setup.
- Select the device you would like to add and click Continue.
- Enter your phone number within the field and check the box to confirm your phone number, then click Continue. Note: If you selected a device other than a mobile phone in the previous step, follow the on-screen instructions.
- Select either "Call me" or "Text me", then enter the 6-digit code that was received and click Verify followed by Continue.
- Select your phone type and click Continue.
- If you have not done so already, install the Duo Mobile app from the App Store/Play Store and launch the app. Then, click I have Duo Mobile installed.
- In the Duo Mobile app, tap the + button and scan the QR code. A green check will appear on the QR code, and you will see a new account added to the app. Click Continue to complete setup. Note: You may need to allow access to the camera for the Duo Mobile app.
You are now enrolled in Duo!
Managing Your Devices in Duo Self-Service
In order to add or delete a device, change the device name, or add a new phone number, you must first log in to Duo Self-Service using two-factor authentication. (Yes, you are using two-factor authentication to access your two-factor settings!)
- Go to Duo Self-Service: https://go.uwplatt.edu/duo
- Log in using your campus username and password
- Click on the desired option for your second factor (Call Me, Enter a Passcode, or Send Me a Push)
- If successful, you will see the "My Settings & Devices" page.
To Add a New Device
- Click Add another device
- Proceed as instructed
To Delete/Change the Name/Reactivate an Existing Device
- Click Device Options to the right of the device name
- Click the button for the desired action and follow the prompts.
If you have questions, please contact the ITS Help Desk at 608.342.1400 or helpdesk@uwplatt.edu. You may also visit the Help Desk on the first floor of the Karrmann Library.