Security - Enrolling in Duo and Managing your Devices

Two-factor authentication (a.k.a. multi-factor authentication or MFA) is required at UW-Platteville for all employees. Duo is the service the university licenses for two-factor authentication. This document contains instructions for enrolling and managing your devices in Duo from a computer.

EFFECTIVE FALL 2020: Students will be required to use two-factor authentication beginning September 29, 2020.  Students may opt in to begin using two-factor at any time. Follow the instructions for enrolling a device and then proceed to the opt-in page.  NOTE: Once you opt in, you cannot opt out again.

ITS strongly recommends installing the Duo Mobile app on your smartphone. The app is:

  • Easy to read
  • Sends notices if someone tries to access your account
  • The fastest option compared to a phone call or text

Video: What is two-factor authentication?

Enroll a Device the First Time
Opt-In to Two-Factor
Managing Your Devices in Duo Self-Service

To Enroll a Device the First Time

  1. Go to Duo Self-Service: https://go.uwplatt.edu/duo
  2. Log in using your campus username and password
  3. Click Start setup.

    Screen1_protectaccount.png

  4. Select the device you would like to add and click Continue.

    Screen1_phoneselection.png

  5. Enter your phone number within the field and check the box to confirm your phone number, then click Continue. Note: If you selected a device other than a mobile phone in the previous step, follow the on-screen instructions.

    Screen4_correctphonenumber.png

  6. Select either "Call me" or "Text me", then enter the 6-digit code that was received and click Verify followed by Continue.

    Screen5_verifyownership.png

  7. Select your phone type and click Continue.

    05-ChoosePhoneType.png

  8. If you have not done so already, install the Duo Mobile app from the App Store/Play Store and launch the app. Then, click I have Duo Mobile installed.

    06-InstallApp.png

  9. In the Duo Mobile app, tap the + button and scan the QR code. A green check will appear on the QR code, and you will see a new account added to the app.  Click Continue to complete setup. Note: You may need to allow access to the camera for the Duo Mobile app.

    07-ScanCode.png

    You are now enrolled in Duo!

To Opt-In to Two-Factor

After enrolling your device, you can opt in right away by clicking the MFA Opt-In button and following the instructions.
Opt-in-button.jpg

If you choose to opt in at a later time:

  1. Go to Duo Self-Service: https://go.uwplatt.edu/duo
  2. Click the MFA Opt-In button
  3. Follow the instructions in the box

Managing Your Devices in Duo Self-Service

In order to add or delete a device, change the device name, or add a new phone number, you must first log in to Duo Self-Service using two-factor authentication. (Yes, you are using two-factor authentication to access your two-factor settings!)

  1. Go to Duo Self-Service: https://go.uwplatt.edu/duo
  2. Log in using your campus username and password
  3. Click on the desired option for your second factor (Call Me, Enter a Passcode, or Send Me a Push)

    2FA-for-DUO.jpg

  4. If successful, you will see the "My Settings & Devices" page.

To Add a New Device

  1. Click Add another device
  2. Proceed as instructed

    Duo_MySettings-Devices2.jpg

To Delete/Change the Name/Reactivate an Existing Device

  1. Click Device Options to the right of the device name

    Duo_MySettings-Devices2.jpg

  2. Click the button for the desired action and follow the prompts.

    Duo_DeviceOptions.jpg

If you have questions, please contact the ITS Help Desk at 608.342.1400 or helpdesk@uwplatt.edu.  You may also visit the Help Desk on the first floor of the Karrmann Library.

See Also:




Keywords:duo 2 enroll change device phone ipad tablet cell landline create add reactivate mobile rename new two factor two-factor multi factor multi-factor delete smart opt   Doc ID:71769
Owner:Nathan M.Group:UW Platteville
Created:2017-03-15 16:14 CDTUpdated:2020-09-23 19:57 CDT
Sites:UW Platteville
Feedback:  13   9