Security - Enrolling in Duo and Managing your Devices

Two-factor authentication (a.k.a. multi-factor authentication or MFA) is required at UW-Platteville for all employees. Duo is the service the university licenses for two-factor authentication. This document contains instructions for enrolling and managing your devices in Duo from a computer.

EFFECTIVE FALL 2020: Students will be required to use two-factor authentication beginning September 29, 2020. Students may opt in to begin using two-factor at any time. Follow the instructions for enrolling a device and then proceed to the opt-in page. NOTE: Once you opt in, you cannot opt out again.

If you have a new phone but are keeping the same phone number, go to Security - Duo Phone Re-Activation (New Phone with Same Number)
If you would like to enroll in Duo from the device you will be using, go to Security - Enrolling in Duo Using Your Mobile Device

ITS strongly recommends installing the Duo Mobile app on your smartphone. The app is:

Easy to read
Sends notices if someone tries to access your account
The fastest option compared to a phone call or text

Video: What is two-factor authentication?

Enroll a Device the First Time
Opt-In to Two-Factor
Managing Your Devices in Duo Self-Service

To Enroll a Device the First Time

Go to Duo Self-Service: https://go.uwplatt.edu/duo
Log in using your campus username and password
Click Start setup.
Select the device you would like to add and click Continue.
Enter your phone number within the field and check the box to confirm your phone number, then click Continue. Note: If you selected a device other than a mobile phone in the previous step, follow the on-screen instructions.
Select either "Call me" or "Text me", then enter the 6-digit code that was received and click Verify followed by Continue.
Select your phone type and click Continue.
If you have not done so already, install the Duo Mobile app from the App Store/Play Store and launch the app. Then, click I have Duo Mobile installed.
In the Duo Mobile app, tap the + button and scan the QR code. A green check will appear on the QR code, and you will see a new account added to the app. Click Continue to complete setup. Note: You may need to allow access to the camera for the Duo Mobile app.

You are now enrolled in Duo!

To Opt-In to Two-Factor

After enrolling your device, you can opt in right away by clicking the MFA Opt-In button and following the instructions.

If you choose to opt in at a later time:

Go to Duo Self-Service: https://go.uwplatt.edu/duo
Click the MFA Opt-In button
Follow the instructions in the box

Managing Your Devices in Duo Self-Service

In order to add or delete a device, change the device name, or add a new phone number, you must first log in to Duo Self-Service using two-factor authentication. (Yes, you are using two-factor authentication to access your two-factor settings!)

Go to Duo Self-Service: https://go.uwplatt.edu/duo
Log in using your campus username and password
Click on the desired option for your second factor (Call Me, Enter a Passcode, or Send Me a Push)
If successful, you will see the "My Settings & Devices" page.

To Add a New Device

Click Add another device
Proceed as instructed

To Delete/Change the Name/Reactivate an Existing Device

Click Device Options to the right of the device name
Click the button for the desired action and follow the prompts.

If you have questions, please contact the ITS Help Desk at 608.342.1400 or helpdesk@uwplatt.edu. You may also visit the Help Desk on the first floor of the Karrmann Library.