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Virtual Desktop - FAQ

Common Issues and Questions Relating to the Virtual Desktop System

How do I save files on the virtual desktop?
Each time you log in, a new virtual computer is built for you. Save files to your network storage or a USB drive (Windows only) to keep them for next time. It is important to note that anything you save to the virtual desktop itself will not be preserved.  

Virtual desktop locations that will NOT be saved include;
* Desktop
* Documents
* C: Drive
* Bookmarks

Places that are safe to save to:
* Network Storage (J: drive or S: drive workgroups)
* USB drives or personal cloud storage

Why not store data locally on the virtual desktop?

The best practice is to redirect user data to networked based file storage.  A key benefit to virtual desktop is the ability to update the base image easily and allow the system to distribute those changes to an entirely new desktop.  Therefore, if you separate the desktop from the data, you can update the desktop more easily. 

If I store my data on the shared drive can I retrieve it outside of the virtual desktop?

You can use an SFTP client to connect to the network storage to retrieve or upload user data.
Can I print from the virtual desktop?

The virtual desktop system allows end users to print via a "pass through" to printers that are installed on the host system.  It is also possible to add printers to the virtual desktop as you would a standard desktop and not conflict with the virtual printing system.  With virtual printing, after a printer is added on a local Windows computer, View adds that printer to the list of available printers on the View desktop. No further configuration is required. For each printer available through this feature, you can set preferences for data compression, print quality, double-sided printing, color, and so on.

Does the virtual desktop have USB Support?

USB drives can be connected on Windows VMware View Client:

Plug in the USB drive to your real computer. Click the Connect USB Device button at the top of the Virtual Desktop. Select the drive you want to connect and it will be available on the virtual desktop.

Can I personalize a virtual desktop?

Any changes you make are not saved so each time you log in, a new virtual computer is built for you.

What happens when I log off the virtual desktop?

When you log off of a virtual desktop it is not saved. Essentially the desktop is deleated and each time you log in, a new virtual computer is built for you. 

What sort of Firewall settings should I be aware of?

The following ports need to be open for connection to the UW-Platteville VMWare View servers:
UDP and TCP port 4172, as well as port 80 and 443 for http and https
IP Ranges: and

Can I run the virtual desktop on my Mac, iPad, or Android tablet?

Absolutely! The iOS version is available in the App Store and a number of Android clients can be found on the VMware website.

What is the recommended network speed needed to access the virtual desktop?

A high-speed connection (DSL or Cable Modem) is suggested.  You can test the speed of your internet connection by running this speed test (

See Also:

Keywords:VMware, Virtual Desktop, VDI, save, file, store, data, shared, drive, USB support, personalize, firewall, log off, Mac, Android, iPad, printing   Doc ID:30218
Owner:Kenneth W.Group:UW Platteville
Created:2013-05-17 11:02 CDTUpdated:2014-12-08 11:12 CDT
Sites:UW Platteville
Feedback:  4   2