Security - Enrolling in Duo and managing your devices

Duo two-factor authentication is required at UW-Platteville for those employees with access to sensitive data. This document contains links to Duo resources. You must first log into Duo Self-Service in order to add, delete, modify, any of your devices for Duo.

Get started here

REMINDER 05.26.20: Students will be required to use two-factor authentication beginning Fall 2020.  Students may opt-in to begin using two-factor at any time. Follow the instructions for logging in and adding a device then proceed to the opt-in page.  NOTE: Once you opt in, you cannot opt out again.

To Enroll and Manage Devices

Logging Into Duo Self-Service

  1. Go to Duo Self-Service:
  2. Log in using your campus username and password; this is step 1 of authenticating your login.
  3. The image below should appear.  Click any of the three green Duo authentication methods (Call Me, Enter a Passcode, or Send Me a Push) and perform that second authentication step. (Yes, you are using two-factor authentication to access your two-factor account!)
NOTE: If this is the initial enrollment, instead of the following, instructions will be provided on how to install the Duo app on a smartphone, and how to scan the QR code to add the account to the app. 

Duo second authentication screen

      4. If successful, you will be fully logged into Duo Self-Service and the "My Settings and Devices" page will appear              (shown in the below image).

To add a new device

  1. Click Add another device.
  2. Proceed as instructed.

    Duo My Settings and Devices page

STUDENTS: After enrolling your device, you may opt in to begin using two-factor authentication now rather than waiting for fall.  Once you opt in, you cannot opt out again. 

To opt-in to two-factor

  1. Go to
  2. Follow the instructions in the box.

To delete an existing device

  1. Click Device Options to the right of the device name
  2. Select the down arrow to the right of the device name; options will appear (see below)
  3. Click the red trash can
    NOTE: If you only have one device listed, you will not be able to delete it until you add a second device.

To change the name of your device as it appears in the list

  1. Click Device Options to the right of the device name
  2. Select the down arrow to the right of the device name
  3. Click Change Device Name and enter the desired name. EX: AndroidUniversity cell phone
  4. Click Save

If you get a new phone but retain the same phone number

  1. Install Duo Mobile on the new device
  2. Click Device Options to the right of the device name
  3. Select the down arrow to the right of the device name
  4. Click Reactivate Duo Mobile
  5. Proceed as instructed
VIDEO: What is two-factor authentication?

For more information about Duo and two-factor authentication, check out Security - Two-factor Authentication (Duo) FAQ

If you have questions, please contact the ITS Help Desk at 608.342.1400 or  You may also visit the Help Desk on the first floor of the Karrmann Library.

edited to more clearly indicate first time enrollment instructions

See Also:

Keywords:duo 2 enroll change device phone ipad tablet cell landline create add reactivate mobile rename new two factor two-factor multi factor multi-factor   Doc ID:71769
Owner:Deb M.Group:UW Platteville
Created:2017-03-15 16:14 CDTUpdated:2020-05-29 15:31 CDT
Sites:UW Platteville
Feedback:  3   3