Security - Duo two-factor authentication resources

Duo two-factor authentication is required at UW-Platteville for those employees with access to sensitive data. This document contains links to Duo resources.

To manage devices after initial enrollment

  1. Go to Duo Self-Service - www.uwplatt.edu/go/duo
  2. Log in using your campus username and password. A second authentication screen will appear. (Yes, you are using two-factor authentication to access your two-factor account!)

    Duo second authentication screen

  3. Select any method and complete the authentication process.  The My Settings and Devices page will appear.

To add a new device

  1. Click Add another device 
  2. Proceed as instructed

    Duo My Settings and Devices page

To delete an existing device

  1. Click Device Options to the right of the device name
  2. Select the down arrow to the right of the device name; options will appear (see below)
  3. Click the red trash can
    NOTE: If you only have one device listed, you will not be able to delete it until you add a second device.

    Duo Device Options page

To change the name of your device as it appears in the list

  1. Click Device Options to the right of the device name
  2. Select the down arrow to the right of the device name
  3. Click Change Device Name and enter the desired name. EX: Android > Univeristy cell phone
  4. Click Save

If you get a new phone but retain the same phone number

  1. Install Duo Mobile on the new device
  2. Click Device Options to the right of the device name
  3. Select the down arrow to the right of the device name
  4. Click Reactivate Duo Mobile
  5. Proceed as instructed
For more information about Duo and two-factor authentication, check out Security - Two-factor Authentication (Duo) FAQ

If you have questions, please contact the ITS Help Desk at 608.342.1400 or helpdesk@uwplatt.edu.  You may also visit the Help Desk on the first floor of the Karrmann Library.

See Also:




Keywords:duo 2 enroll change device phone ipad tablet cell landline create add reactivate mobile rename new   Doc ID:71769
Owner:Deb M.Group:UW Platteville
Created:2017-03-15 16:14 CDTUpdated:2018-07-03 12:47 CDT
Sites:UW Platteville
Feedback:  1   0